APPLICATION MANAGEMENT SERVICES

Kellton Tech is proud to be among 5% of the global SAP partners who have met the rigorous standards for Partner Center of Expertise (PCoE) certification. This certification demonstrates our commitment to providing the highest quality of SAP support. With our SAP Application Management Services (AMS) and certification in hand, we strive for excellence in delivering the three pillars of support—implementation, operation, and innovation.

Our Application Management services support model balances both onshore and offshore resources to ensure uninterrupted support for the client, while optimizing costs. Our global team members are certified SAP support consultants in ECC, BAiO, S/4HANA, and S/4HANA public cloud.

Our Offerings

Designed on best practices and tailored for your business, our SAP Application Management Services deliver measurable return. Our Application Management Services include the following:

Enterprise Support Services

PCoE Certified Help Desk Support

  • 24/7 production support and root cause analysis
  • Incident management
  • Access to SAP certified functional and technical support consultants
  • Assistance in identifying opportunities for additional training

Software Updates and Upgrades

  • Core bug fixes and support packages
  • Risk mitigation
  • New functionality to improve and support

Remote Services and Technical Quality Checks (TQCs)

  • Business process analysis
  • SAP early watch checks

System Administration and Monitoring via Solution Manager

  • System performance improvements
  • Data volume management
  • Security improvements and optimization

Service Level Agreements (SLAs)

  • Quick processing of high-level issues
  • Dedicated support hotline

Supplemental Support Services

Experienced Logistics

  • Materials management
  • Inventory and warehouse management
  • Plant maintenance
  • Sales and distribution
  • Logistics execution
  • Production planning
  • Customer service
  • CRM

Experienced Accounting

  • Financial accounting
  • Accounts receivable
  • Accounts payable
  • Fixed assets
  • Credit management
  • Controlling
  • Project systems

Technical Support

  • Basis support
  • (R)eports, (I)nterfaces, (C)onversions, (E)nhancements (RICE) objects
  • ALV (ABAP LIST VIEWER) reports
  • Smartforms
  • SapScript
  • Legacy System Migration Workbench (LSMW)
  • Workflow
  • Application Link Enabling (ALE)/ Electronic Data Interchange (EDI)/Intermediate Document (IDOC)
  • SAP Business Warehouse (BW)/SAP Business Intelligence (BI)
  • Fiori
  • Personas
  • Security
  • GRC
  • Custom transactions
  • User Exits and Business Add-Ins (BADI)

Business Benefits

  • Optimal implementation results with the help of our end-to-end support infrastructure, services, and end-to-end lifecycle management
  • Improved supportability, performance, and reduced TCO
  • Quickly meet your business requirements for continuous growth and attain a competitive edge