With the advent of new technologies, retailers have realized the significance of delivering comprehensive and seamless customer support and engagement across all channels. Retailers must leverage advanced analytics to better understand customer preferences and push for greater brand loyalty and more number of satisfied customers. Using Kellton Tech’s digital e-commerce retail solutions, we enable businesses to deliver consistent digital experiences across web, mobile, store, and social channels, enhance inventory visibility and integrate unified payment options across channels, provide information on customer past purchases, interactions, queries and complaints, and much more.
With 150+ customers and 50+ Enterprise Mobility implementations, our enable retailers by:
- Charting a roadmap for sustainable omni-channel e-commerce retail strategy
- Streamlining relevant support functions with enterprise solutions
- Deploying cloud-based contact centers with cutting-edge capabilities
- Capturing data generated across key customer touch-points
- Integrating payment solutions and leveraging AI for chatbots
- Offering increased mobility and customer support on the go