AI helps insurers put customer experiences at the business core by enabling them to unlock data and triggering innovations across the value chain in line with the regulatory frameworks.
The impact of AI on insurance businesses is holistic. From underwriting to pricing and claims to settlement, AI enables insurers to churn end-to-end enterprise-wide data, resulting in continuous innovation, efficient customer profiling, improved compliance, and enhanced customer experiences.
The internet, smart devices, data, and technologies drive modern-day customers’ behavior. And insurers are keen on delivering what and when they demand. At the core, it is all about reinventing experiences. However, innumerable disruptive technology forces — including IoT (Internet of Things), cloud computing, analytics, and more — play a critical role in reshaping the future of work and redefining experiences across insurance endpoints, AI (Artificial Intelligence) sits at the helm.
AI enables insurers to harness predictive analytics. According to PwC reports, empowering with the predictive capabilities, AI has helped approximately two-thirds of the early adopters to improve customer experience (CX). However, the realms of possibility are not limited.
Sitting at the helm of insurance transformation, AI helps insurers extract actionable insights from data that enables them to:
- Pursue accelerated innovation
- Create white-labeled products and services
- Shorten the time-to-market
- Develop enhanced engagement models
- Build agility to deliver on-demand services
The digital age fosters connected ecosystem models, which puts data at the disposal of insurance businesses. And AI enables them to collect and mine data across endpoints to predict the market moves and continuously changing customers’ demands.
Unleashing the Benefits of AI in Insurance
Data is the new fuel that ignites growth and success for insurance businesses. Data enables insurers to create value-driven customer profiles. Besides, insurance regulators across geographies highlight the importance of data traceability and demand insurers to handle customers’ data with care.
AI reigns supreme among technologies to offer viable solutions to insurance service providers across segments. The technology helps aptly deal with potential challenges and unlock new aspects of sustained success and growth. Insurance service providers worldwide are yearning to resort to AI to create systems, approaches, and platforms that can perform superfast computing, simulate human intelligence, and help deploy cognitive capabilities. With these capabilities, AI helps insurance businesses reap innumerable benefits. Let’s learn about some of the positive impacts of AI on the insurance industry.
# Subsets of AI Made Data Work for Insurers
Unlike other technologies, AI is multi-faceted. It makes use of various technologies and covers varied approaches to make data work for your businesses and help you achieve data-driven performance. The following are some of them.
- NLP (Natural Language Processing)
- Machine Learning
- Intelligent Automation
- Deep Learning
- Speech Recognition
- Visual Recognition
These are subsets of AI that help insurance businesses read the data pattern and facilitate data structuring. It enables insurers to drive efficient decisions, implement result-oriented strategies, and attain measurable growth.
# Accelerated Interaction and Engagement Across Devices and Platforms
Tech-savvy customers demand 24*7 accessibility and availability across devices, which can sum up to deliver omnichannel experiences. In collaboration with other technologies such as IoT and cloud, AI has made it possible, thus increasing interaction and engagement significantly.
Besides, underpinning facilities such as self-service portals, premium digital calculators, and more AI-powered chatbots or virtual assistants have triggered a massive change in the way customers engage and interact with their insurance service providers.
Digital-age customers buy at any time, from anywhere, and using multiple devices. And AI-powered conversational solutions ensure businesses are available round the clock to answer customers’ queries and offer relevant advice and suggestions. The AI-powered chatbots learn and evolve from databases and customer interactions to provide human-like experiences and reap innumerable benefits, including:
- Automated resolution of customers’ queries
- Reduced operational costs
- Increased customer satisfaction
- Enhanced lead generation
- Improved conversion rate
# Increased the Efficiency and Productivity at Scale
Creating the right mix of its subsets, AI enables insurance businesses to streamline end-to-end processes. AI brings along transformative capabilities allowing the insurers to track the provenance and predict the future. When AI-driven data is at the disposal of insurers, impacts ought to play an expansive role. The following are some of the direct and positive impacts of AI on the insurance industry.
- Optimized Pricing and Efficient Underwriting
- Digitized Sales Strategies and Engaging Marketing
- Sound Claims Management and Faster Settlement
- Innovative Product Bundling and Result-Oriented Cross-Selling
- Mitigated Risks and Enhanced Fraud Detection
- Automated Processes and Improved Cashflow Management
- Effective Data Traceability and Real-Time Insights
Data drive the experience economy, and AI is the technology that empowers insurers for responsible data handling. In other words, AI enables insurance service providers to comply with the continuously changing regulatory landscape completely. Insurance companies can lean on the technology to ensure they abide by the customer data usage disclosures laid down under the GDPR (General Data Protection Regulation) and defined by regulatory institutions such as NAIC (National Association of Insurance Commissioners).
AI Ushers Insurance Businesses Into the Experience Economy and Fosters Holistic Growth
The outbreak of COVID-19 has resulted in a paradigm shift in the insurance industry. Claim expenses have mounted in all the different insurance segments, including life, general, and health. Because COVID-19 has pushed insurance industry customers to adopt new habits across the segments, insurance service providers must innovate at scale and practice full-fledged agility harnessing AI and its subsets.