Automation Fuels User Journeys for a Housing Finance Company

Automation leads the future. Enterprises embracing it know that it’s the winning strategy to rule the digital economy progressing at a dizzying speed. 

Our client was one such enterprise operating in the insurance space. Their mortgage processing system was incredibly slow and required manual management. The resulting latency impacted the speed and efficiency of workflows and service delivery. Requests took longer to process, leaving both clients and customers waiting. As a result, the overall customer experience graph tanked. Adding more to the woes was the system interface, which was dull-looking and difficult to navigate.
 
Getting out of the tight spot was urgent, so the client collaborated with Kellton Tech, a leading digital transformation provider, for a Housing Finance and Mortgage Solution. We took the challenge in our stride and automated loan processing systems as the solution to their business problem.  

Challenges
-    Manual-based home loan processing system caused frustrating delays
-    Complex, inconsistent user interface posed navigational hassles

Our Solution
  • Delivered a Housing Finance and Mortgage solution
  • Automated the entire home loan processing chain through an API solution based on MuleSoft Anypoint platform
  • Simplified interface and enabled strategic consistency by connecting touchpoints methodically
Business Benefits
  • Ensured faster user journeys 
  • Improved customer experience
  • Increased brand engagement

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