Improved Merchant On-Boarding Experience Using webMethods ESB

Feb 13, 2018 posted by Kellton Tech Media Team under Digital Transformation, SoftwareAG

Case Study - Improved Merchant On-Boarding Using webMethods

Kellton Tech helped a leading payment processor to improve merchant onboarding experience using Software AG Digital Business Platform.

Challenges

  • No end-to-end tracking of boarding status
  • Manual entry of data
  • Lack of customer insights

Solution

  • Built APIs for key functions
  • Rule-based engines
  • Workflow for tracking status of deals

Benefits

  • Increase in customer delight
  • Increase in closure of deals
  • Optimized deal processing system
  • Reduction in customer touch point by 50%

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