Kellton Tech enabled a leading travel portal to provide unique travel experiences and enhanced customer service through cross-platform mobile applications integrated with IBM WebSphere Commerce.
- Lack of back-end support
- Inefficient system of addressing user requests
- Increasing demand for personalized experience
- Building loyal customer base.
- Unified, single platform for back-end support.
- Cross-platform capabilities
- Service layer integrates data flow between devices and back end
- Higher brand value
- Increased customer loyalty
- Efficient analysis of customer insights
- Personalized travel experience