Managed Services

Managed services helps organizations to invest in the right technology that offers value and establish future-ready IT landscape. It is an approach that allows businesses to outsource day-to-day IT tasks to a service provider who provides round-the-clock support. The approach makes an organizational process to operate in a consistent manner in collaboration with ongoing process audits as well as optimization.

Kellton Tech has proven its prowess in transforming the IT infrastructure for organizations by bringing business objectives and adding to investments on the same plane. The company hosts MS Azure and Amazon certified professionals that make the organization offer seamless services. 

Help Desk Management:

Kellton Tech’s Help Desk Management offers supreme quality service desk assistance with a highly integrated IT asset management, configuration management, and reporting and action competence to its end users. The consistent synthesis of service desk with other processes allows a single solution for IT asset management, endpoint security and end user assistance. It also minimises human and monetary resources required to establish interconnected management between systems and devices.

Ticket Management:

  • One Click Reply Macros
  • Custom Data Fields
  • Top Clients Management
  • Ticket Custom Tagging
  • Ticket Configuration Rules
  • Ticket Sharing
  • Merge Instant Chat Tickets
  • Attachment Limits/Files